We take complaints seriously. If you have a grievance regarding any recommendation, service, billing matter, or staff conduct, please use the escalation path below.
Step 1 — Write to us
First, reach out to our support team. Most issues are resolved at this stage within 1–3 working days.
- Email: support@markov.in
- Hours: Mon–Fri, 09:30–18:00 IST
Step 2 — Escalate to the Grievance Officer
If you are not satisfied with the response from support within 5 working days, please escalate to our designated Grievance Officer.
Step 3 — Compliance Officer
If the matter remains unresolved, you may write to our Compliance Officer, who oversees all regulatory matters.
Step 4 — Principal Officer
The final point of internal escalation is the Principal Officer.
Step 5 — SEBI SCORES portal
If you are not satisfied with our response after exhausting the internal escalation steps above (or do not receive a response within 30 days), you may register a complaint directly with SEBI through the SCORES portal.
- SCORES portal: https://scores.sebi.gov.in
- SEBI toll-free helpline: 1800 22 7575 / 1800 266 7575
Step 6 — Online Dispute Resolution (SmartODR)
If the dispute remains unresolved through SCORES, you may seek resolution through the SEBI-recognised Online Dispute Resolution portal, SmartODR.
- SmartODR portal: https://smartodr.in
Response timelines
| Stage | Acknowledgement | Resolution |
|---|---|---|
| Support | Within 24 hours | Within 5 working days |
| Grievance / Compliance / Principal Officer | Within 2 working days | Within 21 working days |
| SCORES / SmartODR | Per SEBI norms | Per SEBI norms |